Refund Policy

1. Overview

This Refund Policy explains how cancellations, refunds, and billing issues are handled for ChukScan subscriptions, scan credits, Deep Boost credits, and related paid features.

2. Subscription Cancellations

You may cancel your subscription at any time. If you cancel, your paid access will remain active until the end of your current billing period, and you will not be charged again unless you re-subscribe.

3. General Refund Policy

Unless otherwise required by law, payments are generally non-refundable. This includes partial billing periods, unused subscription time, unused scans, unused Deep Boost credits, unused plan features, or failure to use the service after purchase.

4. Billing Errors and Duplicate Charges

If you believe you were charged in error, charged twice, or billed incorrectly, contact us as soon as possible. We may issue a refund or account credit for verified duplicate charges, billing errors, or other payment-processing mistakes.

5. Service Failures

ChukScan depends on third-party data providers, blockchain data, payment systems, authentication systems, hosting providers, and other infrastructure. Temporary interruptions, rate limits, data delays, unavailable scans, or third-party outages do not automatically qualify for a refund.

We may, at our sole discretion, issue a refund, credit, or scan credit for verified service failures that materially prevented use of a paid feature.

6. Crypto Risk Results

ChukScan provides informational crypto risk intelligence only. Refunds are not provided because a scan result, score, risk label, warning, or analysis outcome did not match your expectation or because you made a trading, investment, or token decision after using the service.

7. How to Request Support

For billing issues, refund questions, duplicate charges, or cancellation problems, contact us at admin@chukscan.com. Include the email address on your ChukScan account and a brief description of the issue.